South Point Roofing & Construction did what they contracted to do, on schedule, and without hidden charges. As a homeowner, I have had (too) many experiences dealing with contractors who promise a project at a certain price and fail to deliver quality work or find every excuse to charge more for the work than they estimated. After having my roof replaced by South Point, I doubt I'll ever have such an experience again, because I will have them do ALL the work on my home in the future! If you need quality work done professionally, promptly, and for a fair price, South Point is your best option.
My experience began by using their website to explain what I wanted done. I completed the on-line form and received a call from Christie the next business day. She confirmed the information I submitted and set up an appointment for Tucker Hawley to come look at the job.
Tucker arrived and discussed what I wanted done and made suggestions for the project. He was extremely helpful and took time to explain how the project would progress from the estimate all the way through the process of collecting final payment. I expected him to send me an estimate by email after he took some measurements at the house, but he was far too efficient for that. He accurately measured the square footage of my roof using their drone in a matter of minutes. From there, he was able to produce a full materials list, allow my wife to select the shingles that would look best on our home, and schedule a time for work to begin. Within an hour, Tucker had a contract prepared, our deposit was paid, and the work was scheduled! Before leaving, Tucker explained the buildertrend App, which allowed me to access the schedule for my job, review all documents related to the work, and, most importantly, view photos of my home as work was completed.
Right on schedule, the materials were delivered to my home. I received a notification on my phone and pictures of the shingles and other materials (including the invoice) on my phone through the App.
The next morning, the construction crew was here and work began. Throughout the day, I continued to receive photos of their work. When problems were uncovered they would document the damage and the repair(s) done to correct the problem.
This continued for the next two days until the rain came and delayed progress. As efficient as they had been everywhere else, I was frankly concerned they would be worried about getting to the next job while finishing my work with a skeleton crew. Instead, it seemed their effort redoubled. Schedule changes were updated on the App and Christie, Tucker, and Billy Hawley stayed in contact to keep me advised of what was going on.
Unfortunately, counting on the original schedule, I had scheduled Dish to re-install the satellite dish on the new roof Thursday afternoon. (South Point could do this, but other work unrelated to the roof needed to be done by Dish too). When the Dish technician arrived the roof wasn't finished, but South Point's job supervisor worked with him to get my satellite dish reinstalled as they continued the work on the roof.
When the work was done, all evidence they had been working seemed to disappear. No nails were left behind, trash was hauled away, and everything was clean. Aside from the beautiful new roof it was like they hadn't been here.
I could not be happier with the appearance and quality of my new roof. Several friends saw the work as it was being done and commented on how great it looks. One of them who was in the construction business for several years commented favorably on the quality of the materials they were using and the work being done.
I will unhesitatingly recommend South Point to all of my friends for any construction work that needs to be done, and they will be my first call for any work I need in the future.
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